More than 70 percent of truck drivers today own smartphones, tablets and wireless subscriptions. This widespread connectivity among drivers as well as office employees creates many opportunities for transportation companies to mobilize their information systems.
In 2011, U.S. Xpress (CCJ Top 250, No. 12) started development of a mobile app for drivers. Today, more than 5,400 of its drivers and owner operators, including those who work for its affiliate companies, are using their personal devices to connect with time-sensitive dispatch information and perform other routine work functions.
Drivers are introduced to Xpress Mobile during new driver orientation training classes. U.S. Xpress also promotes the app internally with posters and with the Xpress Mobile charging stations that drivers use inside company facilities.
Drivers can download the app to their Android and iOS devices from the Google Play and the Apple App Store. After a quick registration process to verify the driver is active in U.S. Xpress’ host system, the mobile app is synced up and ready for use.
With Xpress Mobile, drivers can view current load information and upcoming assignments, accept load offerings, and perform all other routine communications. New information comes through as notification alerts to capture their attention.
U.S. Xpress continues to add new features to improve the lifestyle of drivers.
“Everything is being designed to give drivers access to more information to make their lives easier,” says Ken Crane, director of information technology for the Chattanooga, Tenn.-based carrier.
